Service

At Julius Meinl we believe that our customers are one of our most important assets and therefore personal service to our customers is a top priority. We have implemented numerous initiatives to ensure maximum customer satisfaction.

Heritage of our mindeset

Service has always been a big thing for us at Julius Meinl. Julius Meinl I. was known by his customers for his famous sentence “How may I serve you?”. This thought and mindset still remain to this day and thus, service is something we are highly committed to.

“How may I serve you?”

Personal contact

At Julius Meinl we believe that personal contact makes the real difference – we are one of the few companies that does not deliver their orders per courier. Our coffee experts carry out product deliveries personally and are easily reachable in case of emergencies.

Would you like to contact the sales manager responsible for your region?

Quality Control

Julius Meinl’s sales representatives are proud to provide you with the necessary training and know-how to ensure that only the best cup of coffee is served to your customers. To guarantee consistant quality, machines and grinders are checked on a continuous basis and adjustments are made if necessary. Upon request, we can also check the degree of your water hardness and advise you on how to best deal with the resulting issues.

Marketing concepts and activities

Every business needs to be visible and attractive in order to appeal to end consumers. And in order to do so, you must have the right concept adjusted to your market. Our marketing team is highly committed to developing successful concepts for your establishment thereby contributing positively to your sales and success.

Full concept solution

Premium quality coffee is an absolute must for success. We believe that customers benefit most when offered a complete concept.

We offer a wide range of merchandising materials making us a full-service partner.

  • Machines
  • Cups and other tableware
  • Trade foods
  • Branding

Our sales representatives will personally consult you and suggest tailor made solutions for your business establishment. We offer various kinds of accessories such as tableware, trade foods, POS materials as well as machines that create an attractive package for your perfect presentation and appearance.

Discover our merchandising